We accept returns within 14 days of your delivery date for all customers in the United States.

 Please note:

• All returns will be charged a $7.95 return fee, subtracted from the total refund amount. Exchanges and refunds in the form of store credit will not be charged a return fee.
• All returns made in one of our Rails US Retail Stores are free of charge and will not be charged a $7.95 return fee
• All items purchased through rails.com may be returned to one of our US Rails Stores free of charge. Please see a list of our stores here.
• Items must be unworn, unwashed, unused with original tags attached.
• Returns made 15-30 days after delivery may be for exchange or store credit only. 
• We only accept returns or exchanges purchased from rails.com and not from other retailers.
• Personalized items cannot be returned or exchanged.
• Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.
  
• All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).
• ALL face masks are FINAL SALE and cannot be returned or exchanged for any reason.

International & Non-Contiguous U.S. Returns (Including Puerto Rico):

International customers may return merchandise by any trackable method at their own expense within 14 days of delivery. Please keep and be able to provide our Customer Service team with your return tracking number/information. 

Please note:

• International returns will not be charged a return fee.
• Returns will only be accepted with a completed return form or a copy of your invoice.
• We do not offer exchanges for international returns.
• Items must be unworn, unwashed, unused with original tags attached.
• Item(s) purchased through our website cannot be returned to a store outside of the United States. 

We guarantee our merchandise is free of manufacturing defects. If you feel you have received a defective item, or have any other inquiries about our return process, please contact our customer support team for assistance at info@rails.com

Sale Return Policy:

Items purchased using a 30% off discount code or on sale may be exchanged or returned for store credit only. FINAL SALE items are not eligible for a return, exchange, or store credit.

Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. This code can be used towards any item(s) and never expires. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase.