RETURN & EXCHANGE POLICY
In order to accommodate our holiday shoppers, we will be extending our return period. Full price purchases made between 11/14/23 - 1/1/24 with tags attached and unworn may be returned for a full refund through 1/31/24. Items purchased using a 30% discount code may be exchanged or returned for store credit only.
We are happy to offer free returns and you can obtain your prepaid shipping label by clicking the link above. We accept returns within 30 days of your ship date.
- Items must be unworn, unwashed, unused with original tags attached.
- We only accept returns or exchanges purchased from rails.com and not from other retailers.
- Personalized items cannot be returned or exchanged.
- Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.
- Returns will only be accepted with a completed return form or a copy of your invoice.
- All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).
- ALL face masks are FINAL SALE and cannot be returned or exchanged for any reason.
SALE RETURN POLICY
Items purchased using at 30% off or on sale may be returned for store credit ONLY.
FINAL SALE items are not eligible for return, exchange or store credit.
Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. This code can be used towards any item(s) on our website and never expires. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase.
Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed.
We ship via FedEx which provides trackable methods of shipping. If your package is lost in transit, please contact FedEx and RAILS customer service. Once proof of delivery is generated, we cannot be responsible for delivered items that have been lost or stolen.
We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, or have any other inquiry about our return process, please contact our customer support team for assistance HERE .
DOMESTIC (US) RETURN PROCESS
- Click the link here and complete the online steps to obtain your free return label.
- Use the return label provided. (Rails will not be responsible for packages returned using labels other than what is provided)
- Include the packing slip that is provided with the emailed return label
- Pack your item(s) securely in an appropriate envelope or box and send it to the address provided below.
- Please allow 5-7 business days for your return to arrive to our warehouse, and an additional 7-14 business days for processing. You will receive an automated confirmation email once the refund has been issued.
INTERNATIONAL & NON-CONTIGUOUS U.S. RETURNS
(Including Puerto Rico)
International customers may return merchandise by any trackable method at their own expense within 30 days of purchase. Please keep and be able to provide our Customer Service team with your return tracking number/information. If you are interested in creating an exchange, please contact our Customer Service team at firstname.lastname@example.org so they may further assist you.
2369 E 51St St
United States 90058
Please note that any item(s) purchased through our website cannot be returned to a store outside of the United States. At this time, items purchased online may only be returned through our website or to our US based stores.