RETURN & EXCHANGE POLICY

 TO START A RETURN CLICK HERE.

Holiday Extended Return Policy:

We are happy to offer free returns for customers in the United States and you can obtain your prepaid shipping label by clicking the link above. During the holiday period, we will now be accepting returns of orders placed on November 6, 2024 onward through January 31, 2025. 

 Please note:

• Items must be unworn, unwashed, unused with original tags attached. 
• We only accept returns or exchanges purchased from rails.com and not from other retailers.
• Personalized items cannot be returned or exchanged.
• Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.
• All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).

Can I return an item I bought on sale?

Items purchased at 30% off or on sale may be exchanged or returned for store credit ONLY.

REFUNDS

Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed. 

LOST PACKAGES

We ship via UPS which provides trackable methods of shipping. If your package is lost in transit, please contact UPS and RAILS customer service at 1-855-982-2839 or info@rails.com. Once proof of delivery is generated, we cannot be responsible for delivered items that have been lost or stolen.

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, or have any other inquiry about our return process, please contact our customer support team for assistance HERE.

DOMESTIC (US) RETURN PROCESS

1. Click the link here and complete the online steps to obtain your free return label. 
2. Use the return label provided. (Rails will not be responsible for packages returned using labels other than what is provided)
3. Include the packing slip that is provided with the emailed return label
4. Pack your item(s) securely in an appropriate envelope or box and send it to the address provided below.
5. Please allow 5-7 business days for your return to arrive to our warehouse, and an additional 7-14 business days for processing. You will receive an automated confirmation email once the refund has been issued.

INTERNATIONAL & NON-CONTIGUOUS U.S. RETURNS

(Including Puerto Rico)

International customers may return merchandise by any trackable method at their own expense within 30 days of purchase. Please keep and be able to provide our Customer Service team with your return tracking number/information.

 

Please note that any item(s) purchased through our website cannot be returned to a store outside of the United States. At this time, items purchased online may only be returned through our website or to our US based stores.