Retail Excellence Manager

Key Responsibilities:

• Reporting to Director of Retail, ensure quality and consistency of in store retail experience across all locations executing Rails selling strategy
• Coach store teams in partnership with Store Managers to create a culture with a strong emphasis on driving business through customer connections
• Spearhead launch of robust clienteling program, prioritizing customer outreach from stores
• Partner with Store Managers on recruiting efforts for all open retail positions, and implement best practices across the division for ongoing talent acquisition
• Own the new hire onboarding experience – creating training documents, facilitating onboarding, and developing ongoing selling strategy.
• Create product knowledge documents, top seller reports, and other insights that highlight opportunities within brick and mortar businesses.
• Support day-to-day administrative operations of retail store back-end systems, POS administration, product processes, and store maintenance
• Support individual retail locations for launches and events, including weekend events
• Cover sales floor in individual retail locations when necessary, including on weekends and holidays as needed
• Additional responsibilities as required

Requirements:

• Bachelor’s degree with 2+ years of relevant manager experience in a brick and mortar retail environment.
• Proficient in MS Office including Excel, and Google Suite.
• Very strong organizational and communication skills with a high attention to detail are an absolute must for this role.
• Ability to work with a flexible and frequent travel schedule - 60%+ of this role will require travel domestically and potentially internationally
• Extensive experience with retail POS systems - Shopify experience a plus
• Collaborative by nature; ability to build and maintain strong relationships with cross-functional partners.
• Ability to efficiently prioritize a demanding workload and adapt to changing priorities and responsibilities.
• Fosters and promotes a collaborative approach
• Self-starter with an eye for improving process efficiencies with a sense of urgency to maintain project deadlines.