International Wholesale Customer Service Representative - London

Key Responsibilities:

• Managing customer inquiries, from RAILS’ international independent retailers and key accounts
• Contacting international customers for shipping approvals, order statuses, and adjustments
• Tracking inventory for OTS orders, and allocating inventory to customers
• Coordinating with warehouse for timely shipping of orders, tracking of packages in transit, and returns
• Troubleshooting and resolving problems and/or complaints in a timely manner
• Reviewing return and exchange requests
• Building and maintaining strong relationships with RAILS’ wholesale customers and international sales agencies
• Manage day to day outreach for N30 customers, and collect payment in a timely manner
• Send weekly AR recaps and booked vs. shipped reports to sales agents and management
• Consistently providing excellent customer service
• Working cross functionally with other departments across the organization as needed to resolve client issues

Requirements:

• Minimum 2 years of experience providing wholesale customer service
• Basic understanding of Accounts Receivable
• Apparel industry experience, ideally in the contemporary fashion space
• Excellent verbal and written communication skills – must be able to maintain consistent and organized communication with customers and sales staff
• Strong computer skills – intermediate Microsoft Office and Google experience at minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
• Customer centric with a positive attitude at all times
• Independent and driven for personal and professional success
• Ability to work successfully in both a group setting and independently
• Creative thinker who is organized and efficient